ALL ITEMS ARE SHIPPED IN DISCREET & PLAIN PACKAGING FOR YOUR PRIVACY
We ship via FedEx for all deliveries, operating Monday through Saturday.
Orders placed by 3 PM PST will be processed the same day
FedEx Ground
3-5 Business Days
FedEx 2nd Day Air
2 Business Days
FedEx Overnight
Next Day Delivery
Absolutely. We prioritize your privacy. All orders are shipped in a plain, discreet box with a simple shipping label marked as “EXPRESS SHIPPING” to keep your purchase confidential. On your billing statement, the charge will appear as “QF CA LLC” for added discretion.
You can place your order directly through our online ordering system, or call us toll-free at (818) 452-3601 to speak with a Customer Service Representative. Our customer service team is available Monday through Friday, 8 am to 5 pm PST.
We prioritize speed to ensure your package arrives promptly. Our shipping team dispatches orders three times daily, Monday through Saturday. Orders placed by 6 pm EST, including express overnight, ship the same day, while those placed after 6 pm ship the next business day. We also offer Saturday delivery in most areas; if you’re in a rural area, please contact us to confirm delivery availability.
No need to guess—we can provide you with an exact delivery date. Just call us at 800-000-0000, and our experienced shipping team will help you choose the best shipping option for your needs. We’re also available to answer any questions you may have about our products.
All synthetic urine sales are final and non-refundable. Once shipped, items cannot be resold, so please double-check your cart before completing checkout. Any lost or damaged orders must be reported within 72 hours of the scheduled or actual delivery. Once notified, we’ll investigate and address the issue to ensure your satisfaction. If you believe your package leaked, please retain the original box as it must be returned for a refund.
No, we do not require signatures for overnight, 2nd-day, or orders over $100.